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Frequently Asked Questions

How do I place an Order?

You can place an order as a Guest, using our guest checkout option, or register your details to create an account.

Creating an account allows you access to a host of features such as:

  • Adding items you love to your personal Wish List
  • Tracking your orders and viewing previous purchases
  • Registering your interest for new brands and promotional codes as well as early access to sale previews

Simply add the selected items to your shopping cart, and proceed to checkout. Once your order has been placed, you will receive a confirmation email detailing all the information related to your order.

Should there be any issues with your order, we will contact you as soon as possible via email or telephone.

How do I request a new password if I've forgotten mine?

If you have forgotten your password, it is no problem to reset.

Simply click on the ‘Forgot My Password’ link which will prompt you to enter your email address. Once you have done this, you will receive an email asking you to follow a link to reset your password.

How do I track my order?

Once your goods are dispatched, you will receive a further email to inform you that your order is on its way – along with a tracking link to follow the progress of your delivery.

How long does delivery take and how much will it cost?

Park 10 Fashion offers 2 delivery options for your convenience.

  • Standard (UK) – 2-3 days £8.00
  • Express (UK) – Next working day (providing orders are placed before 2pm) £15.00

Our trusted couriers deliver from Monday – Friday 9-5pm and require a signature for all deliveries.

Should nobody be available to sign, an attempted delivery will be rearranged between the customer and the courier. Parcels may be left, should specific delivery instructions be provided at checkout (i.e. a ‘safe place’ option is specified).

Clothing is accompanied with a luxury hanger and packaged in tissue, within a discreet eco-friendly white cardboard box which can be recycled.

Certain items may be accompanied with branded dust bags and other packaging where relevant and will need to be included, should the items be returned.

Please note, we are unable to offer a same-day service at this time nor do we ship to multiple addresses.

We only ship within the UK and select EU countries at this time.

EU shipping – £18.00